Everything You Need to Know About Your Account

We put this FAQ together around the questions that come up most often — not a list of every possible scenario, but the ones that actually slow people down before or after they open an account. Deposits and withdrawals lead the pack. Most questions about PayPal, Venmo, and Play+ prepaid card funding come down to two things: how to link the payment

method and what to expect after you confirm the transaction. Account verification questions follow close behind, especially around identity checks that happen before your first withdrawal clears. State eligibility is another common one: access depends on local law and is available where state law permits, so we address that directly here rather than leaving it vague. If you're in Philadelphia or anywhere

else in a supported state, the eligibility section below will give you a clear answer on where we currently operate. For anything that goes beyond what's covered here, live chat is available from within your account dashboard.